Our Services

 

Call for Services (705) 945-5050

Become A Volunteer

Walk-In Counselling Service
(705) 759-5989

**UpdateD AFS COVID-19 Information

To begin, call Intake Services at (705) 945-5050
or fill out a referral form

Once contacted, someone from the Intake team will ask you some questions about your situation. They will then schedule an appointment to complete your intake and provide information about other service options available to you.

*NOTE: This button will open in a new tab.

Our Services

Infant, Child & Youth Services

Algoma Family Services provides a range of evidence-based, mental health and addiction services that are client focused, strength-based, and solution focused. Our services are available in our office, virtually, at home, or at school.

Community Services

Algoma Family Services is committed to the development of strong supportive communities that enhance the lives of those in the Algoma District.

Youth & Adult Services

Adult Counselling Services offers a variety of professional counselling services to adults and their families.

Infant, Child & Youth Services

Algoma Family Services provides a range of evidence-based, best practice mental health services for children and youth ages 0 to 18 years, and their families.

Quick Access (Brief) Services

Single Therapy Session– Is a 60 to 90-minute session, where the Counsellor will focus on your current situation/concern. You will leave with strategies and a plan to help you and/or your child cope. This can be very helpful for some people in the immediate moment and may be all that you need. If it is determined that further services are required, the Counsellor may recommend an intake appointment be scheduled following this session.

Walk-In Counselling – Algoma Family Services, Algoma Public Health, Canadian Mental Health Association, John Howard Society and Sault Area Hospital are pleased to partner together to make mental health and addictions services more accessible by offering walk-in counselling service to children, youth, families, adults and couples. This 60-90-minute session is designed to provide you with strategies and a plan to help you and/or your child cope. If it is determined that further services are required, the Counsellor may recommend an intake appointment be scheduled following this session. This service is provided during the pandemic virtually.

Learn More

Counselling & Therapy

Our Counselling and Therapy services are designed to assist you and your child through individual, couple and family sessions. We start with an assessment of your needs, work with you to develop a treatment plan, and then support will be provided through:

  • individual, family or group counselling,
  • service coordination,
  • parent skill development,
  • and support, advocacy and consultation.

The clinical team at Algoma Family Services function as part of an interdisciplinary team with other service providers that may be involved with your child to ensure treatment plan goals are met.

We offer groups dealing with anxiety, depression, social skills and parenting. Click here to see are current offerings. Groups – Anxiety & Depression, Social Skills, Parenting

Learn More

 

Crisis Follow up (CFU)

Crisis Follow-Up Services are provided to children and youth ages 6 to 17 upon referral from the Sault Area Hospital’s Crisis Intervention Unit and/or their Child and Adolescent Psychiatry (CAP) Unit. These are usually children and youth who have been assessed as having high-risk mental health issues. Assessment and short-term counselling intervention occur as soon as possible after referral for both the child/youth and family. A variety of mental health issues are addressed, including emotional, behavioural and psychological difficulties.

Intensive Treatment Services

Home –Intensive Treatment Services (ITS) is a family and home-based treatment program that aims to change how youth and children function in their natural settings: home, school and neighbourhood. ITS uses only treatment strategies that are supported by best practice and evidence-informed research. ITS is designed to assist families that are experiencing high levels of family conflict; wanting assistance with family reunification; have youth who are experiencing behavioural difficulties at home, at school or community. Services are tailored around the exclusive needs of youth and families.

Day- Care and Treatment Programs are intensive, structured, therapeutic, non-residential school-based programs for children exhibiting moderate to severe emotional, social and behavioural difficulties.  The Care and Treatment Program is designed to serve the needs of children with problems such as emotional disturbance, anti-social behaviour and who are otherwise unable to function within a regular school classroom for reasons associated with emotional behavioural disorders.

 Care and Treatment is not an extension of the education services, but a non-residential children’s mental health day treatment program aimed at helping children with moderate to severe social/emotional/behavioural difficulties to improve their self-esteem and social interactions through learning new skills so that they can return to community schools as soon as possible. In this program, it is hoped that a child and his/her family can receive the necessary treatment and support without the child having to leave the community.

Care and Treatment Programs are an AFS Children’s Mental Health Program that is provided cooperatively with Ministries (Education; Child and Youth Services), ADSB, HSCDSB and are located on-site at elementary and secondary schools.

 

Specialized Consultation & Assessment

The clinical team of Psychologists and our Psychiatrist work with our Counsellors and other professionals to ensure the needs of your child are identified through an assessment. Consultation is provided to Counsellors in the development of treatment plans and assessment of ongoing treatment.

Clinical Assessment and Consultation includes:  psychiatry and psychology services

Tele-Mental Health

In an effort to ensure children and youth in the North have access to Psychiatric services where there are none the Ontario Tele-Mental Health Network was established to virtually bridge this service gap. Tele-Mental Health Services (TMHS) are funded by the Ministry of Health and Long Term Care. As the Lead Agency for Northern Ontario, our coordinator sets up psychiatric consultations via video-conferencing through Ontario Tele-Health Network (OTN) sites. Consultations are provided through three main hubs: Toronto Hospital for Sick Children, Children’s Hospital of East Ontario, and the Child and Parent Resource Institute.

Mental Health and Addictions

School-Based Support: Our team of School-Based Support Counsellors serves clients in Grades 7 and 8 onsite at Sault Ste. Marie schools. Through individual, group and family counselling, as well as, outreach and community education in the areas of mental health and addiction our School-Based Support Counsellors work in collaboration with school staff and other professionals to ensure the needs of children and youth are met.

Genesis Day Treatment: The Genesis Day Treatment program delivered in collaboration with the Huron Superior Catholic District School Board is for clients, ages 12 – 18, who require Treatment for Concurrent Disorders (both mental health and addictions).   The program is an Adventure-based Learning program utilizing exposure therapy to promote a harm-reduction approach to substance abuse treatment. Ongoing intake is available for the Genesis Program, on a 16-week rotational basis. This program includes:

  • Individual, Group and Family Counselling,
  • Adventure-Based Learning,
  • Academics,
  • Life Skills,
  • Healthy Active Living and Individualized Transition Planning.

Alternatives for Youth (AFY): Alternatives for Youth is an outpatient program providing a variety of community treatment programs for youth and families of the youth, who have concerns related to alcohol and/or substance use and mental health. AFY encourages youth who are using alcohol and/or substances to look at alternatives, using a client-directed and harm reduction model.

AFY provides:

  • Individual, Group and Family Counselling
  • School-Based Outreach Services
  • Drug and Alcohol Assessments
  • Referrals to Residential Treatment Programs
  • Community/School-based Substance Awareness Sessions
  • Aftercare Services
  • Relapse Prevention
Community Support Team – Youth Justice

The Community Support Team provides intensive support and clinical intervention services to high-risk young offenders ages 12 to 17 years (at the time of offence) and their families. The program works in partnership with Youth Probation services and aims to:

  •  help youth reduce conflict with the law
  •  decrease the probability of re-offending, and,
  •  facilitate re-integration from custody & detention back into the community.

Services offered include individual, family and group-based counselling and skills training, psychological and psychiatric assessment & consultation, community and professional consultation, and referrals to other relevant community services. Evidence-based treatment programs include services for youth who have been convicted of sexual offending and for arson.

Resources & Integration for Survivor Empowerment (R.I.S.E)

Resources & Integration for Survivor Empowerment (R.I.S.E) is a community based collaborative program providing a variety of outreach services for youth ages 11-17 and families in the Algoma District, including support related to exploitation, healthy relationships, and high risk behaviours. R.I.S.E supports youth who identify involvement with human trafficking, in exiting and creating positive change.

Services and support include:

  • Community Education and Outreach through presentations, seminars, and awareness
  • Teen Groups focusing on topics of healthy relationships, exploitation, online safety, toxic masculinity and consent
  • One to one intensive support to exit a human trafficking situation
  • 24/7 Crisis Services
  • Support for parents/ caregivers
  • Streamlining services and communication, and creating community connections for holistic support.

Please contact (705) 945-5055 or ahtp@algomafamilyservices.ca 

New Northern Mentality Youth Group

The New Northern Mentality is youth led advocacy group that is committed to opening  up the conversation about mental health and breaking down the barriers (eliminating the stigma of having a mental health challenge and/or getting help for mental health) in our community. Youth engagement is about providing safe space for individuals to connect and for giving youth a voice to those who are passionate about all things mental health.

The New Northern Mentality hosts and facilitates many events that are linked to mental health initiatives including:

  • Community engagement ex. Expresso Cafe
  • Provincial retreats / conferences ex. Disable the Label
  • Youth led events for the community ex. Blue Monday

The New Northern Mentality meet on Wednesdays 4-6 pm. Currently meeting are being held virtually using the Zoom platform. To become a youth advocate for mental health please contact our Youth engagement intern at ye@algomafamilyservices.ca.

Click here for more information

Book an appointment  (705) 945-5050

Community Services

Algoma Family Services is committed to the development of strong supportive communities that enhance the lives of those in the Algoma District.

book an appointment 1-800-461-2237

Canadian Prenatal Nutrition Program (CPNP)

The Canada Prenatal Nutrition Program (CPNP) assists pregnant women and new mothers living in conditions of risk. CPNP aims to reduce the incidence of unhealthy birth weights, fetal alcohol spectrum disorder, and to improve the health of both mother and infant. Mothers are also encouraged to breastfeed their babies. In 2006, the CPNP evaluation results indicated that the Program reaches:

· 60% of all low-income pregnant women

· 37% of Aboriginal women, and

· 40% of teens delivering live births.

CPNP is available in the District of Algoma, offering food supplements, nutrition information, support, education, referral, and counselling on such lifestyle issues as alcohol abuse, stress, and family violence.

 

Community Action Program for Children (CAPC)
The Community Action Program for Children (CAPC) is a community-based service funded by the Public Health Agency of Canada and established to deliver programs that address the health and development of children aged 0 to 6 years who are living in conditions of risk. The CAPC program provides parents with support and information they need to raise their children.

Echo Bay

Elliot Lake

Wawa

Community Kitchens

The Community Kitchen program offers an opportunity for people in the community to learn valuable skills and to celebrate food. The kitchens are designed to provide regular access to a clean, secure food preparation area and access to affordable nutritious food. Participants come together to plan, cook and bring home nutritious meals for themselves and their families. The goal of the program is to foster a positive atmosphere and encourage participants to learn budgeting skills, cooking skills and foster a spirit of collaboration among group members.

Community Kitchens

Family Engagement

The Ontario Centre of Excellence for Child and Youth Mental Health defines family engagement as an ongoing process that includes families as active decision-makers and equal partners in treatment/service delivery at the individual, organizational and system levels.

The goals of family engagement are:

· To improve the quality of service for children/youth and families by ensuring that policies and service design reflect families’ needs and preferences; and

· To provide opportunities for families to influence system change with their ideas, concerns, and strategies to create more effective mental health care.

If you would are interested in serving as a youth or family advisor please email afs@algomafamilyservices.ca  and our Community Engagement Coordinator will get back to you.

Rebound North

Rebound North is a volunteer-based program committed to helping young people develop skills that promote a positive response to themselves, others and their community. Rebound North provides programming for youth currently in Grade 7&8 as well as youth in high school Grade 9-12. The program teaches and reinforces social skills that enable young people to make sound decisions, set goals and develop a sense of personal responsibility

 Rebound North Video

Student Nutrition Program (SNP)

The Student Nutrition Program supports elementary and secondary schools across the Algoma District by providing annual grants that support the purchase of nutritious foods for a breakfast, lunch, or snack program. By promoting healthy eating and providing nutrition programs in school settings, students have the potential of achieving optimal health, growth and intellectual development.

Student Nutrition Program Video

Triple P Positive Parenting Program
Triple P provides a proven and well-established approach to parenting that is meant to give consistent information to parents across Algoma District for mild to moderate behaviour problems expressed by children and youth. Triple P provides parents and adult caregivers with tips, technique, and strategies for positively interacting with and redirecting a child or youth when she/he is engaging in mildly to moderately challenging, harmful or otherwise inappropriate behaviour. This approach matches that of other communities across Ontario, Canada and internationally in countries such as Australia, USA, United Kingdom, Switzerland, Hong Kong, and many more. Triple P International was founded in Australia.

www.triplepalgoma.ca

Triple P Program Video

Youth & Adult Counselling

Youth and Adult Counselling Services offers a variety of professional counselling services to youth, adults and their families ages 16 years of age and older.

Employee Assistance Program (EAP)

Algoma Family Services (AFS) provides essential workplace counselling and consultation services, at no charge to the employee, to meet the needs of Sault Ste. Marie and Algoma District businesses, organizations and employees through its EAP.

This is short-term counselling to help with stress (school, workplace, home), life changes/stages, separation/divorce, retirement, grief, etc.

To access your EAP services call (705) 945-5050

If your employer does not offer EAP services, ask them to contact us at (705) 945-5050.                More information

Drug and Alcohol Counselling (AFY) (Ages 14-25)

Alternatives for Youth is an outpatient program providing a variety of community treatment programs for youth and families of the youth, who have concerns related to alcohol and/or substance use and mental health. AFY encourages youth who are using alcohol and/or substances to look at alternatives, using a client-directed and harm reduction model.

AFY provides:

  • Individual, Group and Family Counselling
  • School-Based Outreach Services
  • Drug and Alcohol Assessments
  • Referrals to Residential Treatment Programs
  • Community/School-based Substance Awareness Sessions
  • Aftercare Services
  • Relapse Prevention
Violence Against Women (VAW)

Violence Against Women offers professional counselling and therapeutic services to women who have experienced any abuse (physical, verbal, emotional, etc.) in either past or present relationships, or who have witnessed abuse as children.

Male Survivors of Sexual Abuse

Support Services for Male Survivors, is a service provided by Algoma Family Services through a partnership agreement with the Thunder Bay Counselling Centre.

· The Male Survivors Program provides free and confidential counselling support to men who have experienced sexual abuse or assault. Family members and significant others are also able to access counselling to support their loved ones.

· The program supports men aged 16 and over to regain a sense of control over their lives by developing positive coping skills. It is designed specifically to meet men’s needs in a way that speaks to men.

Creating Connections

A 10-week, group-based program for children who have been exposed to and impacted by domestic violence provided with a concurrent group for mothers. This group provides an opportunity for children to meet with other children and know that they are not alone.

The mothers’ group runs at the same time as the children’s group and is designed to help mothers support their children through this group process.

Groups are offered in Sault Ste. Marie, East Algoma, and North Algoma.

Partner Assault Response (PAR)

A 12-week, court-ordered group-based program for men and women who need to eliminate their abusive behaviour in their intimate relationships. The goals of the program are to confront and change beliefs and attitudes that support abusive behaviour.

Additionally, the Partner Outreach Counsellor provides contacts with victims and current partners of all domestic violence offenders referred to Partner Assault Response Services, including victims and partners of female offenders and same-sex couples.

Victims and current partners are provided with counselling, support, safety planning, and community response referrals. Access to the program come from a referral from Probation and Parole, or after a court has ordered one to take the program.

Supervised Access Program (SAP)

The Supervised Access Program (SAP) provides a safe, neutral and child-focused setting for visits and exchanges between a child and visiting family members, under the supervision of trained staff. Service is provided upon receipt of a court order, endorsement or mutual agreement between both parties.

SAP provides services when concerns are raised about violence or safety of child/children or other parent, where there is a risk of abduction, addictions or psychiatric disability, reintroduction after a long absence with child and parent.

Hours of Service include Wednesday & Friday evenings and Saturdays and Sundays.

Service is available virtually and in person at 90 Chapple Ave.

Services provide in French upon request.

 Book an appointment (705) 945-5050

AFS Office Locations

Algoma Family Services Privacy Policy

Algoma Family Services, in accordance with the Personal Health Information Protection Act of Ontario November 2004, recognizes the importance of the privacy of your personal health information, and is committed to respecting, safeguarding and protecting your personal health information.

COLLECTION OF YOUR PERSONAL HEALTH INFORMATION

We collect personal health information about you directly from you or from the person acting on your behalf. The personal health information that we collect may include health history and records of your health care. When we have your consent, or the law permits, we collect personal health information about you from other sources.

Before collecting personal health information from you, we will explain to you the purpose of collecting the information. We will only collect, use and disclose your personal health information with your consent, except where otherwise permitted or required by law.

USE AND DISCLOSURES OF PERSONAL HEALTH INFORMATION:

Algoma Family Services uses and discloses your personal health information to:

  • treat and care for you in the community,
  • plan, administer and manage our internal operations,
  • conduct risk management activities,
  • conduct quality improvement activities, teach,
  • conduct research,
  • compile statistics,
  • comply with legal and regulatory requirements, and
  • fulfill other purposes permitted or required by law.

SECURITY:

Your personal health information is kept confidential and secure and used only by those directly involved in your care. We take steps to ensure that everyone who performs services for us protects your privacy and uses your personal health information only for the purposes you have consented to.

Algoma Family Services has policies and procedures that outline:

  • Security practices to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.
  • Conducting audits and completing investigations to monitor and manage our privacy compliance.

YOUR ACCESS TO INFORMATION

You have a right to access and request corrections to your personal health information by contacting your treatment team at (705) 945-5050.

You may withdraw your consent for some of the above collections, uses and disclosures, subject to legal exceptions/restrictions and.

*- with reasonable notice, by contacting your treatment team.

UNLESS YOU TELL US NOT TO: we will disclose your information to other health care providers in the “Circle of Care” who need to know this information to provide you with care or help provide you with care.

The “Circle of Care” includes agencies funded by the Ministry of Children and Youth Services to provide you with voluntary children’s services, health care professionals, pharmacies, laboratories, ambulance service, other hospital health care personnel, nursing homes, Community Care Access Centres (CCAC’s) and home service providers who provide you with health care services.

UNLESS YOU TELL US NOT TO: we will disclose your name and address to our Foundation, which may contact you for fundraising purposes. You may ask that your name not be given to the Foundation.

HOW TO CONTACT US

The AFS Privacy Officer can be reached at (705) 945-5050 or (800) 461-2237.

COMPLAINTS

You have the right to complain to the Information and Privacy Commissioner of Ontario. The Commissioner can be reached at:

Information and Privacy Commissioner of Ontario

2 Bloor Street East – Suite 1400, Toronto, ON M4W 1A8

Telephone: 1-800-387-0073 Fax: (416) 325-9195 Email: info @ipc.on.ca

ADDITIONAL INFORMATION

For more information about our privacy practices, or to raise a concern you have with your practices, contact us at:

Algoma Family Services

205 McNabb Street, Sault Ste. Marie, ON P6B 1Y3

Telephone: 1-800-461-2237 Fax (705) 942-9273 Email: afs@algomafamilyservices.ca

 

 

Francais:

Conformément à la Loi de 2004 sur la protection des renseignements personnels sur la santé, les Services aux familles d’Algoma reconnaissent l’importance de la confidentialité à l’égard de vos renseignements personnels sur la santé et s’engagent à respecter et à protéger le caractère confidentiel de ces renseignements.

COLLECTE DE RENSEIGNEMENTS PERSONNELS SUR LA SANTÉ

Nous recueillons des renseignements personnels sur la santé à votre sujet directement auprès de vous ou de la personne qui agit en votre nom. Les renseignements personnels sur la santé que nous recueillons peuvent comprendre vos antécédents médicaux ainsi que les dossiers relatifs aux soins qui vous ont été fournis. Il nous arrive aussi de recueillir des renseignements personnels sur la santé à votre sujet auprès d’autres sources si nous avons obtenu votre consentement au préalable ou si la loi le permet.

Avant de recueillir des renseignements personnels sur la santé à votre sujet, nous vous expliquerons pourquoi ces renseignements sont recueillis. Nous recueillerons, utiliserons et divulguerons des renseignements personnels sur la santé à votre sujet seulement si vous y consentez, sauf si la loi le permet ou l’exige.

UTILISATION ET DIVULGATION DE RENSEIGNEMENTS PERSONNELS SUR LA SANTÉ

Les Services aux familles d’Algoma utilisent et divulguent vos renseignements personnels sur la santé aux fins suivantes:

  • vous traiter et vous soigner dans la communauté;
  • planifier, administrer et gérer nos activités internes;
  • effectuer des activités de gestion des risques;
  • effectuer des activités d’amélioration de la qualité;
  • enseigner;
  • faire des recherches;
  • compiler des statistiques;
  • nous conformer à des exigences juridiques et réglementaires;
  • parvenir à d’autres fins permises ou exigées par la loi.

SÉCURITÉ

Nous veillons à la confidentialité et à la protection de vos renseignements personnels sur la santé. Seules les personnes qui participent directement à vos soins y ont accès. Nous prenons des mesures pour nous assurer que toute personne qui fournit des services pour nous protège votre vie privée et n’utilise vos renseignements personnels sur la santé qu’aux fins auxquelles vous avez consenti.

Les Services aux familles d’Algoma ont mis en place des politiques et procédures qui décrivent :

· les mesures de sécurité servant à protéger vos renseignements personnels sur la santé contre le vol, la perte ainsi que l’accès, la reproduction, la modification, l’utilisation, la divulgation et l’élimination non autorisés;

· les vérifications et les enquêtes menées en vue de surveiller et de gérer notre conformité aux exigences concernant la protection de la vie privée.

VOTRE DROIT D’ACCÈS À VOS RENSEIGNEMENTS PERSONNELS

Vous avez le droit d’accéder à vos renseignements personnels sur la santé et de demander de les faire corriger en communiquant avec votre équipe de traitement au 705 945-5050. Vous pouvez également, sous réserve d’exceptions ou de restrictions légales et sur préavis raisonnable, retirer votre consentement à l’utilisation et à la divulgation de vos renseignements personnels pour certaines des fins susmentionnées en communiquant avec votre équipe de traitement.

À MOINS D’INDICATION CONTRAIRE DE VOTRE PART, nous divulguerons des renseignements personnels qui vous concernent à d’autres fournisseurs de soins faisant partie du « cercle de soins », c’est-à-dire les personnes qui ont besoin de ces renseignements pour vous prodiguer des soins directs ou indirects.

Le « cercle de soins » inclut les organismes financés par le ministère des Services à l’enfance et à la jeunesse pour fournir des services volontaires aux enfants et les professionnels de la santé, les pharmacies, les laboratoires, les services ambulanciers, les hôpitaux, les maisons de soins infirmiers, les centres d’accès aux soins communautaires (CASC) et les fournisseurs de soins à domicile qui vous fournissent des services de santé.

À MOINS D’INDICATION CONTRAIRE DE VOTRE PART, nous donnerons votre nom et votre adresse à notre fondation, qui pourrait communiquer avec vous à des fins de collecte de fonds. Vous pouvez demander que votre nom ne soit pas donné à la fondation.

COMMENT NOUS JOINDRE

Vous pouvez joindre notre agente de protection de la vie privée au 705 945-5050 ou au 1 800 461-2237.

PLAINTES

Vous avez le droit de porter plainte auprès de la commissaire à l’information et à la protection de la vie privée de l’Ontario. Vous pouvez la joindre à l’adresse suivante:

Commissaire à l’information et à la protection de la vie privée de l’Ontario

2, rue Bloor Est, bureau 1400, Toronto (Ontario) M4W 1A8

Tél.: 1 800 387- 0073 Téléc.: 416 325- 9195 Courriel: info@ipc.on.ca

RENSEIGNEMENTS SUPPLÉMENTAIRES

Pour obtenir de plus amples renseignements sur nos pratiques en matière de protection de la vie privée ou pour nous faire part de vos préoccupations à ce sujet, n’hésitez pas à communiquer avec nous à l’adresse suivante:

Services aux familles d’Algoma

205, rue McNabb, Sault-Ste-Marie (Ontario) P6B 1Y3

Téléphone: 1 800 461-2237 Télécopieur: 705 942-9273 Courriel: afs@algomafamilyservices.ca

Algoma Family Services PIPEDA Privacy Policy
Algoma Family Services Client's Bill of Rights and Related Responsibilities

CLIENT’S BILL OF RIGHTS AND RELATED RESPONSIBILITIES

As a client of Algoma Family Services, you have the following rights and responsibilities:

RIGHTS

  1. To be treated with courtesy and respect in a safe, supportive environment.
  2. To receive service that respects your dignity, independence, privacy and confidentiality.
  3. To receive service that respects your individuality and your values, and responds sensitively to your needs and preferences.
  4. To be fully informed, including receiving information about your services and your personal client record.
  5. To consent to or refuse a service, based on having the information needed to help make an informed decision, including the intervention/treatment options available to you and the likely benefits and/or risks of participation or non-participation.
  6. To withhold or withdraw consent to collect, use, or disclose your personal health information.
  7. To participate in assessment and service planning.
  8. To have your support network involved in your service.
  9. To receive quality services that comply with professional standards.
  10. To express your concerns, make a complaint, appeal a decision.

RESPONSIBILITIES

  1. To work with us to plan your care and meet your service goals.
  2. To keep appointments and be on time, or give us at least 24-hour cancellation notice.
  3. To respect our staff and our property; treat us as you wish to be treated.
  4. To respect the rights and confidentiality of others.
  5. * To tell us if you need more information or don’t understand something.
  6. * To tell us if you believe you have been treated unfairly or received poor service.

* Please speak to either your AFS Counsellor or call the AFS Executive Director at (705) 945-5050 or Toll Free 1-800-461-2237.

À titre de client des Services aux familles d’Algoma, vous jouissez des droits et vous acceptez les responsabilités qui suivent:

DROITS

  1. Être traité avec courtoisie et respect dans un milieu sûr et positif.
  2. Recevoir des services qui respectent votre dignité, votre indépendance, votre vie privée et votre confidentialité.
  3. Recevoir des services qui respectent votre individualité et vos valeurs et qui sont sensibles à vos besoins et à vos préférences.
  4. Être pleinement informé, notamment en ce qui concerne les renseignements sur les services que vous recevez et votre dossier personnel.
  5. Consentir à un service ou refuser un service, après avoir obtenu les renseignements nécessaires pour prendre une décision éclairée, y compris les options d'intervention/traitement disponibles à vous et les avantages et/ou les risques probables de la participation ou de la non-participation.
  6. Refuser ou retirer votre consentement à la collecte, à l’utilisation ou à la divulgation de vos renseignements personnels sur la santé.
  7. Participer à l’évaluation et à la planification des services.
  8. Faire participer votre réseau de soutien à la prestation de vos services.
  9. Recevoir des services de qualité qui sont conformes aux normes professionnelles.
  10. Exprimer vos préoccupations, porter plainte et contester une décision.

RESPONSABILITÉS

  1. Collaborer avec nous pour planifier vos soins et réaliser vos objectifs en matière de services.
  2. Vous présenter à vos rendez-vous à l’heure, ou nous donner un avis d’annulation d’au moins 24 heures.
  3. Respecter nos employés et notre propriété; nous traiter de la façon dont vous aimeriez être traité.
  4. Respecter les droits et la confidentialité des autres.
  5. *Nous le dire si vous avez besoin de plus amples renseignements ou si vous ne comprenez pas.
  6. *Nous le dire si vous croyez avoir subi un traitement injuste ou reçu un service médiocre.

* Veuillez vous adresser à votre conseiller des SFA ou appeler le directeur des services cliniques des SFA au 945-5050, poste 2044.

Sault Ste Marie

205 McNabb Street (Main)
Sault Ste. Marie, ON P6B 1Y3

Contact

Tel (705) 945-5050
Fax (705) 942-9273
Toll-Free 1 (800) 461-2237

Hours

Monday - Friday 8:30 a.m. –4:30 p.m.

Elliot Lake

31A Manitoba Road
Elliot Lake, ON P5A 2A7

Contact

Tel (705) 848-0790
Toll-Free 1 (800) 461-2237
(Connects to AFS Head Office Reception)

Hours

 Monday - Friday - 8:30 a.m. – 4:30 p.m.   (Closed for Lunch 12:00 to 1:00 p.m.)

Summer Hours - 8:00 a.m. – 4:00 p.m. (Closed for Lunch 12:00 to 1:00 p.m.);

Wawa

26 Ste. Marie Road
Wawa, ON P0S 1K0

Contact

Tel (705) 856-2252
Toll-Free 1 (800) 461-2237
(Connects to AFS Head Office Reception)

Hours

Monday - Friday 9:00 a.m. – 5:00 p.m.

(Closed for Lunch 12:00 to 1:00 p.m.)