Getting Involved

Position: Manager, Business Analytics & Continuous Improvement

Reports to: Chief Executive Officer

Location: Sault Ste. Marie, Ontario                                                                                               Status: Permanent, Full Time -In Person

Hourly Rate: $40.62 – $49.62                                                                                                              Reference #: CBS-1126-03

Posting Date: November 26, 2025                                                                                                     Closing Date: Until filled.

JOB SUMMARY
The Manager is responsible for creating and executing Algoma Family Services’ quality improvement plan and overseeing program evaluations in partnership with the Finance and Systems Analyst and Leadership Team. They directly supervise the Finance and Systems Analyst and the Information and Privacy Coordinator while guiding strategic decision-making. The role emphasizes fostering a culture of continuous, data-driven improvement and ensuring projects align with agency priorities. Additionally, the Manager supports staff development and collaborates across teams to deliver insights that enhance organizational processes in line with the agency’s mission, vision, and values.

MINIMUM EDUCATION/REGISTRATION
 Master’s degree in Business Administration, Data Analytics, Finance, Statistics, Computer Science, or a related quantitative field.

MINIMUM EXPERIENCE
 Minimum three (3) years’ experience in business analytics, process improvement, or related roles

QUALIFICATIONS:
 Experience in developing and implementing quality improvement plans and program evaluation.
 Experience with Lean, Six Sigma, or other continuous improvement methodologies.
 Familiarity with accreditation standards and external review processes.
 Strong knowledge of statistics and statistical analysis methods.
 Proficiency with statistical analysis software such as SPSS, SAS, R, Python, or other relevant programs.
 Experience with data visualization tools (e.g., Tableau, Power BI, Excel).
 Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
 Experience with database management and data governance principles.
 Demonstrated ability to lead projects, analyze complex data, and communicate findings to diverse stakeholders.
 Experience in change management and facilitating organizational change initiatives.
 Experience working in a not-for-profit, multi-service agency is an asset.
 Strong interpersonal, communication, and organizational skills.
 Ability to engage and collaborate with internal and external stakeholders, including funders, community partners, and clients.
 Commitment to inclusive, anti-oppressive, and culturally sensitive practices.
 Satisfactory criminal records check, including vulnerable sector screening.
 Valid driver’s license and access to a reliable vehicle.
 Full vaccination required.

Duties and Responsibilities: Please refer to the attached job description
Algoma Family Services (AFS) is dedicated to building a workforce that reflects the diversity of the community in which we live and serve. AFS encourages applications from all qualified individuals. Applicants who may require accommodation during the selection process are encouraged to notify HR when contacted for an interview.
PLEASE SEND YOUR COVER LETTER AND RESUME TO recruitment@algomafamilyservices.org QUOTING REFERENCE # CBS-1126-03.

Position: Senior Director of Services
Reports to: Chief Executive Officer
Location: Sault Ste. Marie, Ontario, In-Person                                                                       Status: Permanent, Full-Time

Hourly Rate: $97,988.80 – $120,502.20                                                                                  Reference #: ADM-1028-01
Posting Date: October 28, 2025                                                                                             Closing Date: Open Until Filled

JOB SUMMARY:

Reporting to the CEO, the Senior Director of Services is responsible for overseeing the delivery of services to the children, youth, families and adults that we serve. This responsibility includes: monitoring access and wait times; reporting to Senior Leadership, Board of Directors, and funders; evaluating outcomes and impact of service; identifying opportunities for efficiencies, improving access and reducing wait times; addressing service gaps and working collaboratively with our partners to create an inclusive, integrated, responsive, and effective service system.
As a member of the AFS Senior Leadership Team, the Senior Director of Services plays a crucial role in promoting our culture of care through the modelling of our organizational values and delivering on our mission, vision, and strategic objectives. The role is strategic and hands-on, implementing system and process improvements that support the organization’s growth and change strategy. The Senior Director of Services will act as the Leadership Team’s trusted advisor and subject matter expert regarding Service and Clinical matters. Extraordinarily committed, the Senior Director will also promote inclusive and culturally sensitive services from a client-centred, strength-based, trauma-informed, and solution-focused approach within an anti-oppressive practice context.
The Senior Director of Services will work closely with the CEO and be designated to act on behalf of the CEO in their absence and/or upon request.

MINIMUM EDUCATION/REGISTRATION
Doctorate or Master’s degree in Social Work, Counselling or Psychology.
Registration with the College of Social Work, Psychology or Psychotherapy.

MINIMUM EXPERIENCE

Five-year clinical experience in a leadership role specific to mental health and addictions services, preferably, in children’s mental health.

QUALIFICATIONS:
• A winning and driven attitude with and innovation mindset.
• Measured flexibility with a high degree of emotional intelligence.
• A Servant Leadership approach.
• Advanced critical thinking skills, including excellent dispute resolution and crisis management skills.
• Superior written and verbal communication skills.
• Strong, clinical, innovative leadership as demonstrated through projects, programs, and practices.
• Committed to collaborative work as evidence in the lead of projects, committees and programs.
• Business acumen concerning budget management and financial oversight.
• Superior labour relationship and complaint management skills.
• Highly organized.
• Superior written and verbal communication skills to establish and maintain effective and respectful communication with agency staff, the Union, the Board of Directors, colleagues and the community.
• Proficient with technology and software such as MS Office Suite.
• Background in statistical analysis and research methodology.
• A satisfactory criminal records check, including a vulnerable person’s record check.
• Valid driver’s license and access to a reliable vehicle.
• Ability to communicate in both official languages (English/French) is an asset.
• Full COVID-19 vaccination required.
• Must provide a clean Criminal Record Check.
Duties and Responsibilities; Please refer to attached job description
Algoma Family Services (AFS) is committed to equity in access to employment and is a diverse and inclusive workplace. We encourage applications from racialized persons, women, Indigenous peoples, persons with disabilities, 2SLGBTQIA+ and Gender Diverse persons, neurodiverse individuals, and others who may contribute to the further diversification of ideas. Applicants that may require accommodation during the selection process are encouraged to notify HR when contacted for an interview.
PLEASE SEND YOUR COVER LETTER AND RESUME TO recruitment@algomafamilyservices.org quoting # ADM-1028-01.