Clinical Program Assistant

Position:          Clinical Program Assistant                              Hourly Salary: $20.04 – $24.65 hourly

Reports to:      Supervisor Community Services / Manager

Reference #:    ADM-1109-01

Status:             Permanent Full-Time                                       Location:        Sault Ste. Marie

Posting Date:  November 9, 2022                                          Closing Date:  November 16, 2022 at 4:30 pm


The Clinical Program Assistant will support the delivery of Specialized Consultation and Assessment Services (SCAS) to children, youth, and families. The Clinical Program Assistant will provide administrative support under the direction of the Coordinator of SCAS and registered psychology team members. As a member of the psychology team, the employee must abide by the Standards of the College of Psychologists of Ontario (CPO)-Employment of Para-Professionals and Psychological Assistants. The service is regulated under the CPO and the administrative/assistant duties performed must be supervised by a Certified member of the College.


  • College diploma in Office Administration – Executive or equivalent.
  • College diploma in relevant Human Services discipline (preferably Social Services Worker or Child and Youth Care Practitioner) an asset.


  • Minimum of two (2) years’ experience in an office setting.
  • Experience in human services organization an asset.
  • Equivalent combination of training and experience may be considered.


  • Working knowledge of community resources and programs available to children and families in the Algoma District.
  • Demonstrated ability to form and maintain helping relationships with children and family members.
  • Understanding of strength-based, solution-focused and family centered approach within the context of anti-oppressive practice.
  • Solid interpersonal skills and ability to work effectively as part of a team.
  • Strong organizational skills and ability to work independently with minimal supervision.
  • Proficiency with computers, especially Microsoft Word, Outlook, Excel, PowerPoint, and data MIS.
  • Practiced telephone interviewing and intake assessment skills with parents, youth between 12 and 18 years of age, caregivers and collaterals.
  • Knowledge of pertinent legislation, such as The Child, Youth, and Family Services Act, PHIPA, The Education Act, and the Youth Criminal Justice Act.
  • Ability to work flexible hours including evenings and occasional weekends.
  • Possession of a valid Ontario Drivers License (minimum of Class G2 if under the age of 19, and Class G license if 19 and over), ability to travel, and use of a personal vehicle.
  • Ability to provide services in both official languages (English/French) is an asset.


  1. Maintain the confidentiality of our clients and client information at all times as per agency policies and procedures.
  2. To assist with client logistics such as arranging appointments, file documentation, photocopying, etc.
  3. Complete file closures once consultations/assessments are completed.
  4. Scan working files to ensure that psychology raw data is secured in electronic format and shred paper copies.
  5. To coordinate and prepare meetings, as required, including necessary logistic arrangements.
  6. To take minutes at meetings, as required.
  7. To order assessment materials, online and paper versions, test kits, and manuals and ensure that when questionnaires are running low that an order is placed as directed by the service coordinator or designate. Provide Finance with necessary documents when orders are placed (purchase order, invoice, packing slip, etc.)
  8. To monitor the general SCAS email account for new referrals/requests direct emails to psychology staff/consultants.
  9. To maintain and secure confidential client information in the execution of professional responsibilities in a manner that is consistent with required legislation, and AFS policies and procedures.
  10. To ensure ongoing professional development by participating in agency-sponsored training and orientation programs and through identification of applicable professional development opportunities on an on-going basis.
  11. To interpret the AFS services system to clients, collateral agency representatives, and the community at large.
  12. To take initiative for professional development on a personal and team level.
  13. To participate in special projects from time to time, as required.
  14. To provide backup to other support and reception staff, as required.
  15. To assume other responsibilities as assigned.

This position falls within the bargaining unit represented by the OPSEU.

Algoma Family Services (AFS) is dedicated to building a workforce that reflects the diversity of the community in which we live and serve.   AFS encourages applications from all qualified individuals. Applicants that may require accommodation during the selection process are encouraged to notify HR when contacted for an interview.


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